Terms And Conditions:
- Bookings and Reservations: Details on how to make bookings (online, offline, etc.). Requirements for completing booking forms and providing necessary information. Conditions for bookings made by minors.
- Payments: Payment methods accepted and deadlines for payments. Cancellation policies and associated fees.
Refund policies.
Convenience fees charged at the time of booking and their non-refundable nature. - Changes and Cancellations:
Procedures for both the agency and the customer to make changes or cancellations.
Cancellation policies and associated fees, which may vary depending on the timing of the cancellation.
Circumstances under which the agency may deem a booking cancelled (e.g., visa rejection, failure to pay).
Limitation of Liabilities:
Responsibilities of the My Trip Customized.
Circumstances where the agency is not liable for certain events (e.g., natural disasters, accidents, delays).
Responsibility of the customer for travel documents, such as passports and visas.
Responsibility of the customer for reconfirming flight times and being aware of potential changes. - Customer Special Requests: Procedures for submitting special requests, such as dietary restrictions. Disclaimer that special requests may not always be guaranteed.
- Safety and Behavior: Expectations for customer behavior during the trip.
Code of conduct during the tour. - Complaints and Dispute Resolution: Procedures for addressing complaints.
Process for resolving disputes, often involving an attempt at amicable settlement and/or a reconciliation process. - Other Important Clauses:
Health and Safety: Travel agencies may include clauses regarding health and safety, emphasizing that they are not liable for certain health-related issues or accidents. - Baggage: Responsibility for baggage and personal belongings may be clarified, often stating that they are at the client’s risk.
- Insurance: Clients may be advised to obtain their own travel insurance to cover potential losses or expenses.